At PokePack Bros TCG, we’re committed to providing excellent customer service. Whether you have a question about an order, need product information, or require assistance with a return or refund, our support team is here to help.

Customer Support

Email: contactsupport@pokepackbros.shop

We aim to respond to all inquiries within 24 business hours.

Business Address

PokePack Bros TCG

10824 S Broadway

Los Angeles, CA 90061

United States

Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM (Pacific Time)

Saturday & Sunday: Closed

Before Contacting Us

To help us assist you as quickly as possible, please include the following information in your email whenever applicable:

• Your full name
• Order number
• The email address used to place your order
• A brief description of your question or issue

Frequently Requested Assistance

We’re happy to help with:

• Order status and tracking
• Shipping questions
• Returns and refunds
• Product information
• Order changes (before shipment)
• General customer support

Thank you for choosing PokePack Bros TCG. We appreciate your business and look forward to assisting you.