Privacy policy
Welcome to PokePack Bros TCG. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, pokepackbros.shop, or make a purchase from our store.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit our website or place an order, we may collect the following information:
Personal Information
This may include:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment information (processed securely through our payment providers)
- Order history
Automatically Collected Information
We may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Date and time of your visit
- Referring website
- Cookies and similar technologies
How We Use Your Information
We use your information to:
- Process and fulfill your orders.
- Communicate with you about your purchases.
- Provide customer support.
- Improve our website and shopping experience.
- Detect and prevent fraud or unauthorized transactions.
- Comply with legal obligations.
- Send promotional emails if you have chosen to receive them. You may unsubscribe at any time.
Payment Information
Payments are processed through secure third-party payment providers.
We do not store your complete payment card information on our servers.
Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences.
- Keep your shopping cart active.
- Analyze website traffic.
- Improve website performance.
- Support marketing and advertising activities.
Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
Sharing Your Information
We do not sell your personal information.
We may share your information with trusted service providers only when necessary to operate our business, including:
- Payment processors
- Shipping carriers
- Website hosting providers
- Analytics providers
- Fraud prevention services
- Customer support providers
These service providers may only use your information to perform services on our behalf.
We may also disclose information when required by law or to protect our legal rights.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
Data Retention
We retain personal information only for as long as necessary to:
- Complete your orders.
- Provide customer support.
- Meet legal, tax, accounting, and regulatory obligations.
- Resolve disputes.
- Enforce our agreements.
Your Privacy Rights
Depending on your location, you may have certain privacy rights, including the right to:
- Access your personal information.
- Request correction of inaccurate information.
- Request deletion of your personal information where permitted by law.
- Object to or restrict certain processing activities.
- Withdraw consent where processing is based on consent.
To exercise your rights, please contact us using the information below.
Third-Party Services
Our website may include links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party websites.
We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.
Any updates will be posted on this page with a revised “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
PokePack Bros TCG
Email: contactsupport@pokepackbros.shop
Website: pokepackbros.shop
Address:
10824 S Broadway
Los Angeles, CA 90061
United States