Thank you for shopping with PokePack Bros TCG. We are committed to processing and delivering your order as quickly and securely as possible. Please review our Shipping Policy below.

Order Processing

• Orders are processed within 1–2 business days after payment has been successfully received.
• Orders are processed Monday through Friday, excluding weekends and public holidays.
• During periods of high order volume, product launches, or holidays, processing times may be slightly longer. If significant delays occur, we will notify you using the email address provided with your order.

Shipping Time

After your order has been processed and shipped, the estimated delivery time is:

• Standard Shipping: 3–5 business days

Delivery estimates begin once your order has been shipped, not when it is placed.

While we work with trusted shipping carriers, delivery dates are estimates and cannot be guaranteed. Carrier delays, severe weather, holidays, or other events beyond our control may affect delivery times.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take up to 24–48 hours to become active after your package has been handed to the shipping carrier.

Shipping Address

Please ensure your shipping address is complete and accurate before placing your order.

PokePack Bros TCG is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the information before your order is shipped.

Lost, Delayed, or Damaged Shipments

If your package is delayed, lost, or arrives damaged, please contact our customer support team promptly.

When reaching out, please include:

• Your order number
• A description of the issue
• Photos of the package and product (if damaged)

We will work with the shipping carrier to investigate the issue and provide an appropriate resolution.

Multiple Items

Orders containing multiple items may occasionally be shipped in separate packages, depending on product availability or warehouse logistics.

If this occurs, you will receive tracking information for each shipment when applicable.

Refused or Undeliverable Packages

If a package is returned to us because it was refused, unclaimed, or could not be delivered due to an incorrect address provided by the customer, additional shipping charges may apply before the order can be reshipped.

International Orders

At this time, shipping availability may vary by destination. If international shipping is offered during checkout, customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their local authorities.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

PokePack Bros TCG

Email: contactsupport@pokepackbros.shop

Website: pokepackbros.shop

Address:

10824 S Broadway

Los Angeles, CA 90061

United States