At PokePack Bros TCG, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy below.

Return Eligibility

We accept returns within 30 days of the delivery date.

To qualify for a return, items must:

• Be unused and in their original condition.
• Be returned in the original manufacturer packaging.
• Include all original accessories, inserts, and promotional items (if applicable).
• Not show signs of damage, misuse, or alteration.

Products that do not meet these conditions may not be eligible for a refund.

Trading Card Product Conditions

To preserve product authenticity and integrity, the following products are not eligible for return once opened:

• Hobby Boxes
• Booster Boxes
• Elite Trainer Boxes
• Blaster Boxes
• Collection Boxes
• Booster Packs
• Tins
• Bundles
• Any factory-sealed trading card product that has been opened or had its manufacturer seal broken.

Due to the collectible nature of trading card products, we cannot accept returns based on pack contents, card pulls, expected rarity, or personal preference after opening.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

When contacting us, please include:

• Your order number.
• A description of the issue.
• Clear photos of the item and packaging.

We will review your request and work quickly to provide an appropriate resolution.

How to Start a Return

To request a return, please contact our customer support before sending any item back.

Email: contactsupport@pokepackbros.shop

Please include:

• Order number
• Full name
• Reason for the return

If your return is approved, we will provide return instructions.

Returns sent without prior authorization may experience processing delays.

Return Shipping

If the return is due to customer preference (such as ordering the wrong item or changing your mind), the customer is responsible for return shipping costs.

If the return is the result of our error or the item arrives damaged or defective, we will provide an appropriate solution in accordance with applicable consumer protection laws.

Refunds

After your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 3–5 business days.

Please note that your financial institution or payment provider may require additional time before the refund appears in your account.

Non-Refundable Situations

Refunds may not be issued for:

• Opened factory-sealed trading card products.
• Products returned outside the 30-day return window.
• Items returned damaged due to customer misuse.
• Products missing original packaging or components.
• Gift cards (if applicable).

Order Cancellations

Orders may be canceled before they have been processed for shipment.

Once an order has entered processing or has been shipped, it can no longer be canceled. Customers may instead request a return after delivery if the product meets the return eligibility requirements.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

PokePack Bros TCG

Email: contactsupport@pokepackbros.shop

Website: pokepackbros.shop

Address:

10824 S Broadway

Los Angeles, CA 90061

United States